Gulfstream has announced that, PlaneConnect, the air-to-ground maintenance data link Gulfstream introduced in September 2007, now offers summary fleet information to Gulfstream operators through myGulfstream.com, the secure Gulfstream customer communications website.
According to Gulfstream, PlaneConnect automatically relays messages generated by the Crew Alerting System (CAS) and Central Maintenance Computer (CMC) to operation centers on the ground and then via e-mail to operators. With myGulfstream.com, operators can now see summary-level messages across the Gulfstream fleet for a particular model, as well as messages for each of their own PlaneConnect-equipped aircraft. The fleet data accessible by operators contains no aircraft or operator identification information.
“With this new fleet capability, operators have even more information, which is always good,” said Mark Burns, president, Gulfstream Product Support. “Along with providing a searchable record of the last six months of their aircraft operations, access to information from more than 70,000 unique flights is available for comparison purposes. We’ve seen how this type of tool benefits aircraft support by identifying the cause of an intermittent issue and, in some cases, identifying issues before they are apparent to the flight crew.”
Source: Gulfstream
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